Shipping policy

 

Processing Times

• Orders are processed within 1–3 business days (excluding weekends and holidays).

• You’ll receive a confirmation email once your order has shipped.

Shipping Within the United States

• We currently ship only within the United States (continental U.S.).

• Free shipping is available on qualifying orders.

• Free shipping excludes Alaska, Hawaii, and any U.S. territories. Additional shipping fees may apply for these regions.

• Standard delivery typically takes 3–10 business days after processing.

No International Shipping

• At this time, we do not ship internationally.

Order Tracking

• Once your order ships, you will receive an email with a tracking number.

• Please allow up to 48 hours for tracking details to update.
  
  

Delays & Issues

• We are not responsible for shipping delays caused by carriers, weather conditions, or incorrect addresses provided at checkout.

• If your order arrives damaged or is lost in transit, contact us at neil@sdgshocks.com with your order number and details. We will work with the carrier to resolve the issue.

Important Disclaimers for Automotive Aftermarket Suspension Products

• All products are aftermarket suspension components and are intended for off-road use or professional installation only.

• Installation should be performed by a qualified professional mechanic. Improper installation may result in vehicle damage, injury, or voiding of warranties.

• We are not responsible for damages, injuries, or losses caused by improper installation, misuse, or modifications to the product.

• Customers are responsible for ensuring that purchased products are compatible with their vehicle prior to installation.

• Shipping times provided are estimates. SDG Shocks does not guarantee delivery dates and is not liable for delays outside of our control.

Questions?

For shipping or product-related questions, contact us at neil@sdgshocks.com.